Who We Are

We offer: information, advice, and support to children, young people, and parents/carers about special educational needs and disabilities (SEND). This includes health and social care where it is linked to education.

We are a free, dedicated, confidential, and impartial service based in Wirral. Volunteers are independently trained in SEND.

Information on:

• The law on Special Educational Needs (SEN) and Disability, Health and Social Care where they link to education

  • Local policy and practice

  • Personal budgets and working together

  • The Local Offer

  • Education Health and Care Plans (EHCP)

  • Transition arrangements

  • Mediation and dispute resolution

  • Special Educational Needs & Disabilities Tribunal Service

  • Complaints procedures

Advice on:

  • Gathering, understanding and interpreting information

  • Signposting to other services for information, advice and support

  • What to do when things go wrong

  • How to get the best from a meeting

Support with:

  • Preparing for and attending meetings

  • Writing letters

  • Understanding reports

  • The EHCP process and reviews

  • Admissions and Exclusions

  • POST 16 provision

  • Working in partnership with schools and the Local Authority to develop positive relationships

  • Attending tribunals including full representation

An advocate can:

  • listen to your views and concerns

  • help you explore your options and rights (without pressuring you)

  • provide information to help you make informed decisions

  • help you contact relevant people, or contact them on your behalf

  • accompany you and support you in meetings or appointments.

An advocate will not:

  • give you their personal opinion

  • solve problems and make decisions for you

  • make judgments about you.

The support of an advocate is often particularly useful in meetings when you might not feel confident in expressing yourself. They can:

  • support you to ask all the questions you want to ask

  • make sure all the points you want to be covered are included in the

  • meeting

  • explain your options to you without giving their opinion

  • help keep you safe during the meeting – for example, if you find the meeting upsetting, your advocate can ask for a break until you feel able to continue.

“The support I got from Louise and the team was amazing. I wouldn't have got through it without you. You are so amazing, Thank you so much. You have ensured my daughter has a future, she loves her new school it's amazing!!

Nicki, Wirral



I am so grateful to Louise and the team, the support you gave me has been amazing. I had paid out thousands to a solicitor but your support was so much better. Louise your knowledge and the way you communicate in tribunal is just breathtaking. Thank you so much

— Laura, London