Who We Are
We offer: information, advice, and support to children, young people, and parents/carers about special educational needs and disabilities (SEND). This includes health and social care where it is linked to education.
We are a free, dedicated, confidential, and impartial service based in Wirral. Volunteers are independently trained in SEND.
• The law on Special Educational Needs (SEN) and Disability, Health and Social Care where they link to education
Local policy and practice
Personal budgets and working together
The Local Offer
Education Health and Care Plans (EHCP)
Mediation and dispute resolution
Special Educational Needs & Disabilities Tribunal Service
Gathering, understanding and interpreting information
Signposting to other services for information, advice and support
What to do when things go wrong
How to get the best from a meeting
Preparing for and attending meetings
The EHCP process and reviews
Admissions and Exclusions
POST 16 provision
Working in partnership with schools and the Local Authority to develop positive relationships
Attending tribunals including full representation
An advocate can:
listen to your views and concerns
help you explore your options and rights (without pressuring you)
provide information to help you make informed decisions
help you contact relevant people, or contact them on your behalf
accompany you and support you in meetings or appointments.
An advocate will not:
give you their personal opinion
solve problems and make decisions for you
make judgments about you.
The support of an advocate is often particularly useful in meetings when you might not feel confident in expressing yourself. They can:
support you to ask all the questions you want to ask
make sure all the points you want to be covered are included in the
explain your options to you without giving their opinion
help keep you safe during the meeting – for example, if you find the meeting upsetting, your advocate can ask for a break until you feel able to continue.
“The support I got from Louise and the team was amazing. I wouldn't have got through it without you. You are so amazing, Thank you so much. You have ensured my daughter has a future, she loves her new school it's amazing!!”
I am so grateful to Louise and the team, the support you gave me has been amazing. I had paid out thousands to a solicitor but your support was so much better. Louise your knowledge and the way you communicate in tribunal is just breathtaking. Thank you so much
— Laura, London